Moving Hours
Monday–Friday: 9:00 AM – 6:00 PM
Weekends: 10:00 AM – 6:00 PM
Note: Any move-in or move-out that takes place outside of the approved hours (before 9:00 AM or after 6:00 PM on weekdays, and before 10:00 AM or after 6:00 PM on weekends) may result in fines for both the resident and the homeowner.
Before Moving In
As a new resident, you must complete your registration with our Concierge Desk/Management Office before moving in.
1. Resident registration
Visit our Residency Registration & Renewal page to learn which documents are required, understand the registration process, and see how to submit your registration.
2. Key Fob Purchase, Registration & Activation
River Place North uses a key fob system for convenient and secure access. Key fobs must be registered and activated before move-in. Visit “Building access” for details on how to purchase, register, and activate a key fob.
3. Freight Elevator & Loading Dock Reservation
All move-ins and move-outs require an advance reservation of the freight elevator and a loading dock time slot to avoid scheduling conflicts.
Reservations can be made online using our reservation form or in person at the Concierge Desk. If you submit your reservation online, a concierge staff member will contact you to confirm the details. Once reserved, the freight elevator and loading dock will be exclusively dedicated to your use during the scheduled time.
Reservation Fee
A non-refundable fee and a refundable deposit are required to reserve the freight elevator:
A $50 non-refundable fee (check payable to River Place North Housing Corporation). You may give the check directly to the on-duty Concierge or pay the fee online after the Concierge Desk confirms your reservation has no scheduling conflicts.
A $200 refundable deposit (check payable to River Place North Housing Corporation).
Read our Freight Elevator and Loading Dock Reservation Guidelines for more details.
4. Freight Elevator Dimensions
Height: 8 ft 7 inches, Width: 72 inches, Depth: 44 inches,
Door Width: 36 inches, Door Height: 6 ft 8 inches
Moving Day Procedures
Before your move
Please check in at the Concierge Desk upon arrival. After verifying your reservation and payment (by check or online by card), and collecting the $200 deposit check, the concierge on duty will guide you through the moving process and secure the freight elevator for your exclusive use.
During your move
If you encounter any issues during your move, including difficulty fitting large items into the elevator, please contact the concierge on duty for assistance.
After your move
Once your move is complete, please check in again with the concierge staff for a final walkthrough inspection and to retrieve your deposit check. If any damage is identified, the Management Office will retain the deposit and contact you within five (5) business days.